<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Home]]></title><description><![CDATA[Home]]></description><link>https://melindasaravo.wixsite.com/home/portfolio</link><generator>RSS for Node</generator><lastBuildDate>Sun, 19 Jul 2026 20:20:03 GMT</lastBuildDate><atom:link href="https://melindasaravo.wixsite.com/home/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Portview: Enhancing Coastal Navigation]]></title><description><![CDATA[Problem statement Formerly known as Shoreview, this Spanish start-up embodies an innovative concept designed to facilitate coastal...]]></description><link>https://melindasaravo.wixsite.com/home/post/portview-enhancing-coastal-navigation</link><guid isPermaLink="false">66c0ffb99e51c010635825ed</guid><pubDate>Sat, 17 Aug 2024 20:22:27 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_1df56925d0d3485a9c9fb65af4b901a1~mv2.jpg/v1/fit/w_253,h_185,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Ryanair Customer Portal]]></title><description><![CDATA[Problem Statement One of the main areas of customer dissatisfaction is the customer service experience. Customers have reported that they...]]></description><link>https://melindasaravo.wixsite.com/home/post/ryanair-customer-portal</link><guid isPermaLink="false">66bfc8b89e65d43505a40b20</guid><pubDate>Fri, 16 Aug 2024 22:09:10 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/nsplsh_6a7048444a47714c4a7259~mv2_d_5999_3649_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Understanding fares and bundles]]></title><description><![CDATA[Challenge: To provide better usability for the booking flow, and thus decrease the number of complaints and refund requests in our...]]></description><link>https://melindasaravo.wixsite.com/home/post/understanding-fares-and-bundles</link><guid isPermaLink="false">64270240188e23e37731cf1e</guid><pubDate>Fri, 31 Mar 2023 16:01:20 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_51239017b5c041db8a1c3f05430c31da~mv2.jpg/v1/fit/w_630,h_355,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Traveling without a destination?]]></title><description><![CDATA[Challenge: As its own initiative, business proposed a new product on the website. A travel destination search engine for those customers...]]></description><link>https://melindasaravo.wixsite.com/home/post/traveling-without-a-destination</link><guid isPermaLink="false">64241d73ae691da3c212d002</guid><pubDate>Wed, 29 Mar 2023 13:19:27 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_726fbfa2fa18491ba74c73b2c286cdc7~mv2.jpg/v1/fit/w_626,h_409,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Customer Service Deep Dive]]></title><description><![CDATA[Challenge: One of the weakest aspects of the business is customer service. Although many measures have been taken in order to increase...]]></description><link>https://melindasaravo.wixsite.com/home/post/customer-service-deep-dive</link><guid isPermaLink="false">630fba9357ad0a6817f816e1</guid><pubDate>Thu, 01 Sep 2022 12:22:33 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_3b821480fe444e7cb176d82484f62143~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Automatic Check-in (Web)]]></title><description><![CDATA[Challenge: The idea of an automated check-in system on our website, meant to save passengers' time was born spontaneously by the...]]></description><link>https://melindasaravo.wixsite.com/home/post/automatic-check-in</link><guid isPermaLink="false">630fb17dd8ea4a6f3c0fcb80</guid><pubDate>Wed, 31 Aug 2022 19:40:25 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_6a524db1a7954dbeab414a1ea3ef149c~mv2.jpg/v1/fit/w_900,h_653,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Employee journey map]]></title><description><![CDATA[In-house project for HR profitability Creation of different personas according to employee types, and their corresponding journey map....]]></description><link>https://melindasaravo.wixsite.com/home/post/employee-journey-map</link><guid isPermaLink="false">6012ad8f82781b0017b9261c</guid><pubDate>Thu, 28 Jan 2021 12:34:15 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_f86a36220c8d45cd9619e709c0efd74b~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[CRO fundamentals - A practical guide]]></title><description><![CDATA[Creation of a manual + basic resources zip, to provide a quick approach about CRO projects to designers. Tools and methods I used: Desk...]]></description><link>https://melindasaravo.wixsite.com/home/post/cro-fundamentals-a-practical-guide</link><guid isPermaLink="false">6012ac9b09b4710017a6c88e</guid><pubDate>Thu, 28 Jan 2021 12:26:27 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_3e17bcd83b1c4f1dbd0c6343866bd861~mv2.jpg/v1/fit/w_768,h_432,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Remote sessions facilitation - A practical guide]]></title><description><![CDATA[Creation of a practical guide + digital resources to facilitate remote workshops. This guide was used to instruct clients and other...]]></description><link>https://melindasaravo.wixsite.com/home/post/remote-sessions-facilitation-a-practical-guide</link><guid isPermaLink="false">6012ab3814cc660017385cc2</guid><pubDate>Thu, 28 Jan 2021 12:22:18 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_746cb6801fc54086959c5a0fddd58aaf~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Design-led strategy for a banking software development company]]></title><description><![CDATA[Design of an app that would allow users to rent high-end clothing in a single click. Proposal to implement a design-led strategy, for...]]></description><link>https://melindasaravo.wixsite.com/home/post/design-led-strategy-for-a-banking-software-development-company</link><guid isPermaLink="false">6012aa6e8f1f2d0017d7bd48</guid><pubDate>Thu, 28 Jan 2021 12:16:09 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_c7d1d361673f4260b4ddbfe2ad45ae1e~mv2.jpg/v1/fit/w_382,h_382,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Strategic proposal for the regular customer in service stations]]></title><description><![CDATA[From the research to the development of a strategic proposal, we worked together with the client on a new customer relationship model that a]]></description><link>https://melindasaravo.wixsite.com/home/post/strategic-proposal-for-the-regular-customer-in-the-service-station</link><guid isPermaLink="false">6012997082ad2f0017d03dd0</guid><pubDate>Thu, 28 Jan 2021 11:02:19 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_5ef52bb734e94c5598b4f2ad176ee070~mv2.jpg/v1/fit/w_494,h_494,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Mobile platform for user-to-user high-end clothing rentals]]></title><description><![CDATA[Design of an app that would allow users to rent high-end clothing in a single click. Although the client seemed to be very clear about...]]></description><link>https://melindasaravo.wixsite.com/home/post/responsible-fishing-sustainable-marine-life</link><guid isPermaLink="false">600c90c26a779c001720c23c</guid><pubDate>Sat, 23 Jan 2021 21:10:26 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_8ce407ea6d8147e19043acb381719218~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Educational chatbot for employees of the food sector]]></title><description><![CDATA[Training chatbot to help employees in the preparation of food products based on recipes, formulas and specifications. The customer...]]></description><link>https://melindasaravo.wixsite.com/home/post/copy-of-why-teaching-marine-science-in-school-is-essential</link><guid isPermaLink="false">600c90c26a779c001720c23b</guid><pubDate>Sat, 23 Jan 2021 21:10:26 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_9447212930ca4d3aba915b2128623e8e~mv2.jpg/v1/fit/w_502,h_489,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[User tests for an aeronautical parts inspection mixed-reality software]]></title><description><![CDATA[Problem statement Aciturri, one of Airbus' main suppliers of aeronautical parts, aims to streamline and enhance the reliability of its...]]></description><link>https://melindasaravo.wixsite.com/home/post/thinking-ahead-why-reefs-matter</link><guid isPermaLink="false">600c90c26a779c001720c23a</guid><pubDate>Sat, 23 Jan 2021 21:10:26 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_6080e812769844c598f3a2e989141fa8~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Deep-dive on internal processes of an insurance company for its optimization]]></title><description><![CDATA[Research work for process optimization on a insurance company The company had several obstacles (technological, organizational and...]]></description><link>https://melindasaravo.wixsite.com/home/post/beyond-science-surprising-benefits-of-kelp</link><guid isPermaLink="false">600c90c26a779c001720c238</guid><pubDate>Sat, 23 Jan 2021 21:10:26 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_3d65f9f46eaf43dbbc1cf6a4ad4da35e~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[HR platform for resumes management ]]></title><description><![CDATA[In-house project to improve usability of an existing HR platform Responding to HR requirements we improved the design of an internal...]]></description><link>https://melindasaravo.wixsite.com/home/post/hr-platform-that-stores-employee-resumes-and-helps-to-manage-them</link><guid isPermaLink="false">6012af50272e4500172a2fab</guid><pubDate>Wed, 01 Apr 2015 11:42:06 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_b744349378d8438080ef2fa779557021~mv2.jpg/v1/fit/w_507,h_507,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item><item><title><![CDATA[Other collaborations]]></title><description><![CDATA[Occasional and specific collaborations with other projects: Desk research for low-cost train services and their mobile app in Spain....]]></description><link>https://melindasaravo.wixsite.com/home/post/other-collaborations</link><guid isPermaLink="false">6012c325c3065e00184a1c81</guid><pubDate>Fri, 01 Mar 2013 14:10:36 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/7ea755_287b8fa74a4c4c33a6282126b1701a53~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Melinda Saravo</dc:creator></item></channel></rss>