Problem statement Formerly known as Shoreview, this Spanish start-up embodies an innovative concept designed to facilitate coastal...

Problem Statement One of the main areas of customer dissatisfaction is the customer service experience. Customers have reported that they...

Challenge: To provide better usability for the booking flow, and thus decrease the number of complaints and refund requests in our...

Challenge: As its own initiative, business proposed a new product on the website. A travel destination search engine for those customers...

Challenge: One of the weakest aspects of the business is customer service. Although many measures have been taken in order to increase...

Challenge: The idea of an automated check-in system on our website, meant to save passengers' time was born spontaneously by the...

In-house project for HR profitability Creation of different personas according to employee types, and their corresponding journey map....

Creation of a manual + basic resources zip, to provide a quick approach about CRO projects to designers. Tools and methods I used: Desk...

Creation of a practical guide + digital resources to facilitate remote workshops. This guide was used to instruct clients and other...

Design of an app that would allow users to rent high-end clothing in a single click. Proposal to implement a design-led strategy, for...

From the research to the development of a strategic proposal, we worked together with the client on a new customer relationship model that a

Design of an app that would allow users to rent high-end clothing in a single click. Although the client seemed to be very clear about...

Training chatbot to help employees in the preparation of food products based on recipes, formulas and specifications. The customer...

Problem statement Aciturri, one of Airbus' main suppliers of aeronautical parts, aims to streamline and enhance the reliability of its...

Research work for process optimization on a insurance company The company had several obstacles (technological, organizational and...

In-house project to improve usability of an existing HR platform Responding to HR requirements we improved the design of an internal...

Occasional and specific collaborations with other projects: Desk research for low-cost train services and their mobile app in Spain....